Calendar

Overview

• Complimentary enrollment is open to law enforcement affiliated personnel
• Must provide POST ID upon registration
• Course qualifies for POST continuing education credit under Perishable Skills: Communications  – Interpersonal

POST CERTIFIED, 4 HOURS
EACH SESSION WILL GO FROM 8 AM - 2 PM
(Lunch will be provided)

Description
Attendees of this course will learn to generate voluntary compliance through the art of persuasion and utilizing the tools of interpersonal communication.

Course Objectives

• Define de-escalation relating to law enforcement
• De-escalate verbally, not physically
• Effectiveness under stress conditions
• Discuss situations appropriate for de-escalation tactics
• Demonstrate knowledge of communication skills/techniques
• Demonstrate knowledge to effectively deal with difficult people

CCN:  1353-20809-19-003

Need More Info or Help?
We hope you can join us. Feel free to contact Doug McGill for more details.

Phone: 916-850-7300
Email: dmcgill@csac-eia.org