Overview
Verbal Judo is derived from the classic worlds of eastern and western philosophy, taking the best in persuasion from the powerful rhetorical thinking of Aristotle and the martial philosophy of Jigoro Kano, the creator of physical Judo.
The goal of Verbal Judo is generating Voluntary Compliance from others when they are not at their best.
Verbal Judo training is instrumental in decreasing potential complaints and liability, while reducing work site stress and improving productivity, morale, and how we manage our time.
FULL-DAY VERBAL JUDO PROGRAM TOPICS:
- Representing both the Organization and the Citizen in the arena of resolving conflict, confusion, and problem solving.
- Remaining professional while the people around you act like amateurs.
- Dealing with verbally abusive or hostile language.
- Thirteen things never to say when trying to reduce conflict and resolve problems.
- The "Three Truths" of communicating effectively.
- The Four Appeals of Persuasion.
- The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.
- An effective strategy in communication and problem solving: L.E.A.P.S.
- The Five-Times when words fail: S.A.F.E.R.
- Using the "Means versus the End" Argument in persuasion and for making effective decisions.
ADDITIONAL INFORMATION:
- Space is limited and the deadline to register is October 12th, 2016. PLEASE REGISTER EARLY!
- There is no fee to attend this training for CSAC EIA members & direct employees of your organization.
- Please arrive early to Check-In with the Registration Desk before entering the venue
- Breakfast will be served at 7:00 AM
- Danishes
- Fruit
- Orange Juice, Coffee, Water
- Class starts promptly at 7:30 AM
- Lunch will be served at 11:30 AM
- Garden Green Salad
- Mango Cutney Chicken
- Wild Rice Pilaf
- Seasonal Grilled Veggies
- Rolls and Butter
- Chef's Choice Dessert
- Iced Tea, Coffee, Water
Need More Info or Help?
We hope you can join us. Feel free to contact Ian Chadwick for more details.
Phone: 9168507300
Email: ichadwick@csac-eia.org