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Eligibility Technician I/II (Yuba County)

 The County of Yuba is currently recruiting for the position of Eligibility Technician I/II in the Health and Human Services Department. Under immediate supervision incumbents learn and perform a variety of duties related to multi-program eligibility determination. As experience is gained, assignments become more complex and are performed under general supervision. The Eligibility Technician I is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. This position determines eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. This position authorizes payments following program procedures and guidelines and identifies needs for health, social and/or employment services. Positions in this class are flexibly staffed.

Ideal Candidate:

The ideal candidate will have techniques for interviewing and gathering information from a varied population as well as  mathematics sufficient to interpret customer income and expense information and to calculate benefits within program guidelines. Candidate will have the ability to learn the human service programs and community resources provided by the County. Communicating clear and accurate information regarding customers to social workers and interpreting and explaining complex rules, regulations, procedures and technical information is required. Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations. It is essential to establish and maintain effective working relationships with those contacted in the course of work. Must have ability to organize, plan and prioritize work, develop specific goals and plans to accomplish your work in a timely manner as established by regulations and local policy.

Required Qualifications:

Eligibility Technician I Minimum:  Graduation from high school and two (2) years of office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines.

Eligibility Technician I Preferred:  In addition to the minimum, two (2) years of college education (60 semester units) with major coursework in a field related to human services, experience in a customer service call center, and additional experience as previously described.

Eligibility Technician II Minimum:  Graduation from high school and two (2) years of office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines and at least one (1) year of experience in determining eligibility for specific public or private customer service programs at a level equivalent to the County’s class of Eligibility Technician I.

Eligibility Technician II Preferred:  In addition to the minimum, two (2) years of college education (60 semester units) with major coursework in a field related to human services, experience in a customer service call center, and additional experience as previously described.

Special Requirements:  VALID TYPING CERTIFICATE REQUIRED WITH APPLICATION:  Minimum Net 35 wpm.  

Must indicate results from a 5 min. test, testing agency and no more than 12 months old (internet and/or online tests NOT acceptable). Failure to provide valid typing certificate by the final filing date will result in disqualification.

Final Filing Deadline: Thursday, January 18, 2018 at 5:00 P.M

Salary Range: $2,804- $3,471 Monthly + Benefits

After the final filing date, all minimally qualified applicants will be notified and invited to participate in a required Interview screening process on Tuesday, February 13, 2018. Please save this date and arrange your schedule accordingly.

To Apply:

ON-LINE APPLICATION: Applications may be submitted on-line through CalOpps at https://www.calopps.org/yuba-county/job-17631941.

OR

HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application by visiting our website at http://www.yuba.org. Our applications are available in a fillable Microsoft Word format or PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted.

All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County.

Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers.

EOE