Calendar

Crisis (Disruptive) De-Escalation Education & Training

Overview

Attendees will learn how to set appropriate expectations, recognize warning signs for when a customer or coworker is beginning to get agitated, strategies for slowing escalation, and tools to begin de-escalating a situation and working towards an amicable resolution.

Speaker: Michael Williams, Security Specialist, CHUBB/ESIS

Need More Info or Help?
We hope you can join us. Feel free to contact Doug McGill for more details.

Phone: 916-850-7300
Email: dmcgill@csac-eia.org

Event Type

Risk Control Training Seminar

Meeting Date

  • Thursday, March 22, 2018
    9:00 AM – 12:00 PM

Event Location

CSAC - EIA Office
75 Iron Point Circle, Suite 200
Folsom, CA 95630
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Travel Notes

Event Type

Risk Control Training Seminar

Meeting Date

  • Thursday, March 22, 2018
    9:00 AM – 12:00 PM