Crisis (Disruptive) De-Escalation Education & Training
Attendees will learn how to set appropriate expectations, recognize warning signs for when a customer or coworker is beginning to get agitated, strategies for slowing escalation, and tools to begin de-escalating a situation and working towards an amicable resolution.
Speaker: Michael Williams, Security Specialist, CHUBB/ESIS
Need More Info or Help?
We hope you can join us. Feel free to contact Doug McGill for more details.
Phone: 916-850-7300
Email: dmcgill@csac-eia.org
Risk Control Training Seminar
City of San Leandro
Council Chambers
835 East 14th Street
San Leandro, CA 94577
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Risk Control Training Seminar