Library Security: Service, Safety, and Security When Dealing With Challenging Patrons
Spend time online with one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, drug users, unruly students, gang members, thieves, Internet hogs, and others who want to disrupt your library environment. This webinar program offers practical and realistic tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a law enforcement officer, mixed with his use of humor. Learn safe workplace behaviors, security measures, personal protection methods, and how to activate your “high-risk” patron service skills. Here’s what Steve covers in this fast and empowering webinar:
Your Tool Kit: Five Service Tools and Five Security Tools
Our List of Challenging Patrons: From Pets to Pedophiles
Addressing Patron Harassment Problems: Setting Better Boundaries
Opiate Users and Narcan
Restroom Security Issues
Managing Homeless and Mentally Ill Patron Behavior Issues with Empathy
Enforcing Our Code of Conduct
Changing the Ratios of Confrontation
Using Space, Distance, and Proxemic Barriers
Workplace Violence and the Run-Hide-Fight Response to Active Shooters
Interacting with the Police
Verbal Judo: The L.E.A.P.S. Model
Bio Note: Dr. Steve Albrecht has trained library audiences for 19 years. In 2015, the ALA published his book, Library Security. He holds a doctoral degree in Business Administration, an MA in Security Management, a BS in Psychology, and a BA in English. He is board certified in HR, security, coaching, and threat management. He worked for the San Diego Police Department for 15 years. He has written 21 books on business, security, and criminal justice subjects.
Need More Info or Help?
We hope you can join us. Feel free to contact Doug McGill for more details.
Phone: 916-850-7300
Email: dmcgill@csac-eia.org
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Webinar Location:
EIA TV - Risk Control