Calendar

Overview

FULL-DAY VERBAL JUDO PROGRAM TOPICS:

• Representing both the Organization and the Citizen in the arena of resolving conflict, confusion, and problem solving.
• Remaining professional while the people around you act like amateurs.
• Dealing with verbally abusive or hostile language.
• Thirteen things never to say when trying to reduce conflict and resolve problems.
• The "Three Truths" of communicating effectively.
• The Four Appeals of Persuasion.
• The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.
• An effective strategy in communication and problem solving: L.E.A.P.S.
• The Five-Times when words fail: S.A.F.E.R.
• Using the "Means versus the End" Argument in persuasion and for making effective decisions.

"The goal of Verbal Judo is Generating Voluntary Compliance from others when they are not at their best."

ADDITIONAL INFORMATION:

• Space is limited. PLEASE REGISTER EARLY!
• There is no fee to attend this training for CSAC EIA members & direct employees of your organization
• Please arrive early to Check-In with the Registration Desk before entering the venue
• Class starts promptly at 8:00 AM
• Attendees will be allowed to break for lunch - site location within walking distance of food options

Need More Info or Help?
We hope you can join us. Feel free to contact Maria Blanco for more details.

Phone: 916-850-7300
Email: mblanco@csac-eia.org